Refund policy

Returns
We want you to be happy with your Magnetic Gym Bag. You have 14 days from the date your order is delivered to request a return.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. We'll also need your order number or proof of purchase.

How to start a return
Email us at support@magneticgymbag.store with your order number and the reason for the return. We'll reply with return instructions and the address to send it to. Items sent back without first asking us cannot be accepted.

Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged or defective, or we sent the wrong item. Original shipping charges, if any, are non-refundable unless the return is due to our error or a defect.

Damaged, defective or wrong items
Please inspect your order when it arrives. If the item is damaged, defective or not what you ordered, contact us within 14 days of delivery with your order number and photos of the problem, and we'll make it right with a replacement or a full refund, including shipping.

Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it.

Exchanges
The fastest way to get a different colour is to return the item you have and place a new order for the one you want.

Questions
Contact us at support@magneticgymbag.store.